tk luck Privacy Policy

1. Introduction and Applicability

tk luck is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the tk luck website (tk-luck.cam) and all associated digital services. "User", "you", or "member" refers to any person who has registered on our platform or is using our services.

"Information" refers to any data that can identify or is related to a specific individual. Our Terms and Conditions set out the full rules for using the platform and complement this Policy.

2. What Information We Collect

We collect the following information to create accounts and provide services on the tk luck platform:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Mobile number, email address, and permanent address.
• Financial Information: Records of deposit and withdrawal transactions, and details of the payment method used (bKash, Nagad, Rocket, or bank transfer).
• Identity Verification Documents: A copy of your national ID or passport and a selfie photo.
• Gameplay Information: Betting history, game preferences, win/loss records, and account activity logs.
• Technical Information: IP address, device type, browser details, operating system, and session logs.
• Communication Records: Details of conversations with our support team via live chat or email.

3. How We Collect Information

tk luck collects your information in the following ways:

• Registration Form: Information you provide when opening an account.
• Identity Verification Process (KYC): Documents submitted to confirm your identity.
• Transaction Records: Information automatically generated during deposits and withdrawals.
• Cookies and Tracking Technology: Cookies are used to improve website browsing and the user experience.
• Third-Party Payment Services: Partial information received during transactions via bKash, Nagad, Rocket, or a bank.

4. How We Use Information

We use the information we collect for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure gaming, betting, deposit, and withdrawal services function properly.
• Identity Verification: To prevent fraud and ensure secure transactions.
• Customer Support: For use by our 24/7 support team to resolve your questions and issues.
• Promotional Communications: To send you messages about bonuses, promotions, and updates, with your consent.
• Analysis and Improvement: To monitor platform performance and improve the user experience.
• Security and Protection: To take measures against unauthorised access and fraud.
• Responsible Gaming: To identify patterns of excessive play and provide assistance where needed.

We do not sell your information to third parties for marketing or commercial purposes without your consent.

5. Legal Basis

We process your information on the following legal grounds:

• Contractual Obligation: To enter into and maintain the service agreement.
• Legitimate Interests: To prevent fraud, ensure security, and improve the platform.
• Consent: Based on your explicit consent for promotional communications.

6. Sharing Information with Third Parties

tk luck may share your information with third parties in certain specific circumstances. This is always done in a limited, purposeful manner and in compliance with applicable law:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and associated banks to complete your financial transactions.
• Identity Verification Services: With authorised verification agencies to complete the KYC process.
• Technology Partners: Game software providers and service providers involved in platform operations.
• Authority Requests: In compliance with a lawful order from a competent authority to meet legal obligations.
• Business Changes: In the event of a business transfer, merger, or acquisition, protection under this Policy will still apply.

We enter into agreements with our third-party partners to ensure they also follow appropriate data protection standards.

7. Cookies and Tracking Technology

Cookies and similar technologies are used on the tk luck website. Cookies are small data files stored on your device that help improve the website experience.

• Essential Cookies: These cookies are necessary to maintain login status, manage sessions, and ensure security.
• Functional Cookies: For your preferred language, display settings, and personalised experience.
• Analytics Cookies: For reviewing website statistics and performance.

You can disable cookies from your browser settings, but doing so may limit some features of the website.

8. Information Security Measures

tk luck has taken several technical and organisational steps to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Encrypted Storage: Sensitive information that is stored is kept secure with high-grade encryption.
• Access Controls: Only authorised staff can access your information, within necessary limits.
• Regular Audits: Security measures are reviewed and updated on a regular basis.
• Two-Factor Authentication: OTP-based two-factor authentication is in place to protect your account.
• Cybersecurity Protocols: Active measures are in place to prevent unauthorised access, malware, and cyberattacks.

While we take every security precaution, complete freedom from risk cannot be guaranteed when transmitting information over the internet. It is therefore important to keep your account password confidential and avoid logging in from unfamiliar devices.

9. Data Retention Period

tk luck retains your information for as long as it is necessary:

• Active Account: All information is retained while your account remains active.
• Financial Records: Records of financial transactions are kept for a specified period in accordance with legal and regulatory requirements.
• After Account Closure: Even after an account is closed, some information may be retained for a set period to meet applicable legal obligations.
• Backups: Information may remain in system backups for a short additional period, but is deleted on a regular basis.

10. Your Rights Regarding Your Information

As a tk luck user, you have the following rights regarding your information:

• Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Deletion Request: In certain circumstances you may request that your information be deleted, though this may not always be possible where a legal obligation exists.
• Objection to Processing: You may object to your information being used for specific purposes.
• Withdrawal of Consent: You may withdraw consent given for promotional communications at any time.
• Data Portability: You may request your information in a commonly readable format.

To exercise these rights, contact our customer support team via live chat or email. Support is available in both Bengali and English, 24 hours a day.

11. Information of Minors

tk luck strictly does not allow anyone under the age of 21 to register an account or use our services. Age is verified at the time of registration, and if an account belonging to a minor is found, it is immediately closed and any collected information is deleted.

Responsible gaming is a core part of our commitment. For more details, read our Responsible Gaming Guide, which contains all the rules for safe and controlled play.

12. Third-Party Websites and Services

The tk luck platform uses services from game software providers. These third-party providers operate under their own privacy policies. We are not responsible for the privacy practices of third parties, but we take due care in selecting our partners.

13. International Transfer of Information

In some cases your information may be processed or stored on servers outside Bangladesh — particularly for technology services and cloud storage. In such cases we ensure that appropriate data protection standards are maintained and that contractual safeguards are in place.

14. Changes to This Policy

tk luck reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Update the date shown at the top of this page.
• Send a notification to your registered email address for important changes.
• Notify you of changes when you log in to the platform.

Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly. For more details about the overall terms of our services, visit the About Us page.

15. Applicable Law and Dispute Resolution

This Privacy Policy is governed by applicable law. Any dispute or disagreement relating to this Policy will first be addressed through direct discussion. If you contact our customer support team, we will work to resolve the matter promptly.

For answers to common questions, our FAQ page covers many frequently asked queries.